Terms of Sale

1. Identification

These general terms and conditions of contract apply to all commercial transactions carried out in our online shop, tecniman.es, a domain operated by Técnica y Mantenimiento, S.A. (hereinafter, tecniman.es), with CIF (tax ID) A-46.176.012, a company legally incorporated in Spain, with registered address at Camino del Fus, 59, 46470 Massanassa (Valencia), Spain.

2. Activity

At TECNIMAN we sell industrial hoses, fittings and other industrial supplies through our website tecniman.es and our physical shop.

tecniman.es is a website that can be freely accessed and visited at no charge by all Internet users aged over 16. Users may also register by completing the fields indicated in the user registration form.

3. Content and information provided on the website

tecniman.es reserves the right to modify the commercial offer presented on the website (changes to products, prices, promotions and other commercial and service conditions) at any time.

At tecniman.es we strive to ensure that the information provided on the website is accurate and free of typographical errors. Should an error of this kind occur at any time, entirely beyond our control, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, tecniman.es will inform the customer of the error and the customer will be entitled to cancel the purchase at no cost to them.

The content of the tecniman.es website may occasionally show provisional information about some products. If the information provided does not correspond to the characteristics of the product, the customer will be entitled to cancel the purchase at no cost to them.

The products on this website show retail prices (VAT NOT included) for mainland Spain and the Balearic Islands. Prices, characteristics and references are checked periodically and will be kept as up to date as accurately as possible, except in the event of a change in VAT.

Products are presented according to a classification system based on catalogues that group their categories, type and characteristics, or by means of product images where available.

4. Sales system. Orders

To make a purchase, the user must add the desired product to the “cart” in the menu on the tecniman.es website.

The prices of the products shown on the tecniman.es website do not include Value Added Tax (VAT), which will be applied where applicable.

5. Payment method

When placing your order, you may freely choose to pay for your purchases by credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards) or by bank transfer. The card used for payment must be issued by a bank or savings bank in Spanish territory.

tecniman.es confirms your order at the moment you make the payment. All payment solutions are completely secure and guaranteed by the banks and financial institutions. However, the Customer must notify tecniman.es of any improper or fraudulent charge on the card used for purchases, by email or by telephone, as soon as possible so that tecniman.es can take the appropriate steps.

The buyer’s bank details will under no circumstances be stored by tecniman.es.

An order will not be processed until its payment has been validated and the funds have been received in our account.

6. Shipping method, costs and delivery times

To which address are orders delivered? Orders will be delivered to the street entrance of the address you give us when placing the order; therefore, tecniman.es accepts no liability when delivery cannot be made because the details provided are incorrect, inaccurate or incomplete.

If the recipient is not present at the delivery address, tecniman.es reserves the right to make a second delivery attempt. If the goods cannot be delivered for any reason, tecniman.es will coordinate communication between the carrier and the customer so that both can agree on the delivery date.

If the goods or service ordered are not available, we will inform you immediately of the lack of availability and undertake to resolve the problem as quickly as possible. To this end, we will inform you of the situation and of the restocking times for the product, the refund of the full amount, or the supply of a product of similar characteristics at no extra cost.

Shipping method:

tecniman.es delivers your purchases anywhere in mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla (subject to prior enquiry at info@tecniman.es).

During the purchase process you will be able to see the cost of transport services for the orders placed. The delivery time will be the one indicated on the product page.

Under current legislation, if we fail to perform the contract because the product or service ordered is not available, the consumer must be and will be informed of this lack of availability. We undertake to resolve the problem as quickly as possible!

7. Warranty

tecniman.es provides the warranties legally required by current regulations.

The warranty covers carriage and materials but, in accordance with Law 3/2014 of 27 March amending the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, the warranty does not cover the inherent characteristics of the product arising from its nature, or damage caused by misuse of the product.

This warranty does not cover defects caused by negligence, impacts, improper use or handling, incorrect installation not carried out by the authorised installer where applicable, or materials subject to wear through normal use.

The warranty will become void:

• If any of the warranty details or the proof of purchase are modified, altered or replaced.

• For all products that require a fixed professional installation and have been installed by unauthorised personnel.

To make use of the warranty, it is essential to present the proof of purchase. In any case, and in order to improve our services, we will provide you with the telephone numbers and addresses of the technical services corresponding to our products:

8. Exchanges

No exchanges or returns will be accepted for hoses cut to length.

In the case of defective products, tecniman.es will exchange the defective product and cover the shipping costs, provided that:

If the goods arrive damaged due to defects in transport, with obvious and visible dents or breakages, simply refuse the delivery. Once refused, let us know by email at info@tecniman.es, have your order number to hand and we will replace the item as soon as possible once the case has been reviewed. It is very important that you always send us photos so that we can make the claim to the carrier or the manufacturer.

If you have accepted the goods, don’t worry: send an email to info@tecniman.es stating the order number and attaching photos in which the defect can be seen. We would be grateful if you could do so within 48 hours of receipt.

In any case, don’t worry, because in these cases we will always look for the best solution for the customer; what matters is that you are satisfied.

In the case of incorrect shipments, tecniman.es will resend the order, covering the shipping costs.

To request an exchange, send us an email at the following address: info@tecniman.es or call +34 96 125 30 55. Shipping costs will only be refunded in the case of an incorrect shipment or a defective product.

9. Withdrawal and returns

If the customer withdraws from the purchase and returns the goods, tecniman.es gives the customer a period of 14 calendar days from the day on which the customer, or a third party indicated by the customer other than the carrier, acquired physical possession of the goods, to exercise their right to cancel the purchase contract without giving any reason. Cancellations or withdrawals must be notified by email to info@tecniman.es so that we can tell you the steps to follow to return the product.

There are exceptions to the return of items:

• Hoses cut to length

• All products that require installation and have been installed

• If any of the warranty details or the proof of purchase are modified, altered or replaced.

The returned Product must be delivered in perfect condition, in its original packaging whenever possible. If you have to open the packaging to see the product, we would be grateful if you sent it back properly packed to prevent impacts and breakages during transport.

If you do not have the original packaging, where it is possible to see the product without opening it, and you send it back without it, the goods will suffer a loss in value.

We also need the product to be returned with all its accessories. We may withhold the refund until we have received the goods, or until you have provided proof of having returned them, whichever condition is met first.

We will refund all payments received, excluding the costs of returning the goods from your home to our warehouse, without undue delay and, in any case, within a maximum of 15 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund.

In the event of an unjustified delay in the refund, you may claim payment of double the amount owed. You may arrange returns yourself with a legally authorised transport company.

Model withdrawal form:

For the attention of Técnica y Mantenimiento, S.A., email address info@tecniman.es

I hereby give notice that I withdraw from my contract of sale of the following goods (state the product or product reference).

– Order number

– Date of receipt of the order

– Return number

– Product serial number

– Name of consumer:

– Address of consumer:

– Date

Use of this model form is not mandatory in order to exercise the right of withdrawal.

10. Obligations of the buyer

The tecniman.es customer undertakes at all times to provide truthful information in the details requested in the user registration or order forms, and to keep them up to date at all times.

The customer undertakes to accept all the provisions and conditions set out in these General Terms and Conditions of Contract, on the understanding that they reflect the best possible willingness to serve for the type of activity carried out by tecniman.es.

The customer undertakes to make delivery of the order possible by providing a delivery address at which the order can be delivered within normal goods delivery hours. If the customer fails to fulfil this obligation, tecniman.es will bear no liability for any delay in delivering, or failure to deliver, the order placed by the customer.

11. Security and confidentiality

tecniman.es guarantees security and confidentiality in all its communications with its customers. All online payment transactions are carried out through a secure server based on the SSL standard, which protects data against attempted breaches by third parties. Purchase process data are stored in a database designed for this purpose.

tecniman.es guarantees the protection and confidentiality of the personal, address, payment and any other data provided by our customers, in accordance with Organic Law 15/1999 of 13 December on the Protection of Personal Data.

All data provided by our customers to tecniman.es, or to its employees, will be included in an automated personal data file created and maintained under the responsibility of tecniman.es. In compliance with Organic Law 15/1999 of 13 December, tecniman.es customers may at any time exercise their rights of access, rectification, cancellation and objection regarding their personal data by notifying Técnica y Mantenimiento, S.A. in writing at Camino del Fus, 59, 46470 Massanassa (Valencia), Spain. Where the data provided are associated with a purchase, Spanish law requires us to keep them for at least five years, so they cannot be deleted or rectified even if the customer so requests.

For more information on the processing of your personal data, please see our Privacy Policy.

12. Applicable law and competent jurisdiction

Purchases made with tecniman.es are subject to Spanish law.

In the event of any dispute or disagreement concerning the interpretation or application of these contractual terms, the Courts and Tribunals hearing the matter will be those determined by the applicable legal provisions on competent jurisdiction, which, in the case of consumers, refer to the place where the obligation is performed or to the buyer’s place of residence.

13. Complaints and dispute resolution

If you have had a problem and wish to make a complaint, you can write to us at info@tecniman.es or send us a written notice to Camino del Fus, 59, 46470 Massanassa (Valencia), Spain. If you have any questions, you can contact us on +34 966 42 32 00 and we will help you as far as possible.

You may also request a resolution in accordance with Article 14.1 of Regulation (EU) No 524/2013. Please note that the European Commission provides an online dispute resolution platform at the following LINK.