Shipping and Delivery

You can find further details on ordering and delivery options in our terms of sale. Here is a brief summary:

How and when will my order arrive?

Shipments to mainland Spain will be delivered within 48/72 hours, on working days. Orders will be delivered to the street entrance of the address you give us when placing your order. tecniman.es accepts no liability where delivery cannot be made because the details provided are incorrect, inaccurate or incomplete.

If the recipient is not present at the delivery address, tecniman.es reserves the right to make a second delivery attempt. If the goods cannot be delivered for any reason, tecniman.es will coordinate communication between the carrier and the customer so that both can agree on a delivery date.

If any of the products in your order is not available, we will inform you immediately of its unavailability and undertake to resolve the problem as quickly as possible. To this end, we will inform you of the situation and of the restocking times for the product, a refund of the full amount or the supply of a product with similar characteristics at no extra cost.

What are the shipping costs?

At the end of the checkout process, before making payment, you will be able to see the cost of the shipping services. Our shipping costs are:

• Shipments to mainland Spain: €12.10, VAT included
• Shipments to mainland Spain: free shipping on orders of €400 or more, VAT included
• Shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla: €36.30, VAT included

If you would like us to send a product outside the territories we serve, write to us at info@tecniman.es, stating your address and the product you are interested in, and we will send you a personalised quotation.

What happens if there is a problem with the product during shipping?

If the goods arrive damaged due to faults in transport, with obvious and visible dents or breakages, simply refuse the delivery. Once you have refused it, let us know by email at info@tecniman.es, have your order number to hand, and we will replace the item as soon as possible once the case has been reviewed. It is very important that you always attach photos so that we can make the claim to the carrier or the manufacturer.

If you have accepted the goods, don’t worry: send an email to info@tecniman.es stating the order number and attaching photos showing the defect. We would be grateful if you could do so within 48 hours of receipt.

In any case, don’t worry, because in these situations we will always look for the best solution for the customer; what matters is that you are satisfied.